THE ELRUS WAY

We succeed following these principles:

1. We Deliver Excellent Customer Service on every order and every call
• With unmatched technical support and service, improving productivity, reducing downtime
• Our focus is Solving customers problems -And doing so promptly and not just during business hours
• Continually finding a way to improve our customer’s operations
  
  
2. We Provide Solutions: the best products; but it’s so much more; with a solutions oriented approachWe deliver value
• We supply the best of what we can make and the best of what we can buy
• We focus on the lowest overall cost of production
• Deep technical strength allows us to focus on solutions for specific (not generic) situations
• We’re proud that our customers consistently tell us we are the best investments in their businesses over time
3. We design, engineer and build equipment systems that are more productive, durable and flexible than anything else in the market
4. We have industry-leading product design
• Continuously improving existing products is our DNA
• Developing innovative new products is our passion
  
  
5. Our capability and agility set us apart - no other company in our industry can go from a concept to complete processing system as fast and effectively
   
   
6. We Promote Our Culture where every employee is a valuable team member with a contribution to make in serving our customer
• Customer focused and passionate about the industry
• People that care about their contribution, the success of ELRUS and want a career vs. a job
• ELRUS strives to create and sustain a positive and collaborative workplace, and is committed to the professional development of our people
  
  
7. We are Honorable and Trustworthy in the way we do business
• Honest and plain spoken
• Our standard is on time delivery
• We take the high road, not participating in rumors or gossip
• We mandate absolute trust with customer’s information
  
  
8. We Believe In Good Business Practices that serve all connected with ELRUS
• Continually improving to eliminate waste and deliver a better customer experience
• Profitability is critically important to all involved, to ensure:
• Customers are comfortable with their investment in ELRUS
• Employees have a safe and stable workplace and better tools
• Suppliers are comfortable placing their trust in ELRUS
  
  
9. Great Thinking AND Great Implementation are key to successfully delivering The ELRUS Way